Home Site guide Problems registering or logging in
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Problems registering or logging in |
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Our website should be fully accessible and the registration process and log in should function without difficulty. Some computers may have certain settings that do interfere with these processes. If you have any problems, please try the following: - Please check to see whether you have problems with other websites at the time of the attempt to register with Diagnose Support to rule out a system error. If you have more problems, please reboot your computer and try again.
- Add www.diagnosesupport.com to the list of Trusted Websites in your Internet Explorer, Norton or other security program, before opening the registration process.
Be sure to use a VALID email address for the registration process. If the system does not receive a response from your valid email address, your registration will not be completed. This is a system security setting that we cannot alter. Try using an alternative email address if you experience problems with your primary email address.
If all of the above fail, please send us an email via the secure Contact us email form. Here it is also necessary to use a VALID email address. Otherwise we cannot reply to you. Please share with us exactly what your problems were, what kind of computer and internet browser you use and (if any) which error messages came up. We can then create an account for you and you are automatically a member from that moment forward. After we have created your account and sent you an email to confirm this, please log in and change your password. You can then fill in your profile and information you want to share with our members. Please do inform us of any difficulties you experience with this website in as much detail as possible. If we have enough information, we can ask the system designers for help.
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